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Behind the scene: Help and you will be helped

About a month ago, I had a chance to attend the Professional BusinessWomen of California (PBWC) 20th anniversary conference, with featured speakers included Meg Whitman and Congresswoman Jackie Speier. It’s really a pleasure to meet and be inspired by female role models. One of the sessions I attended was about turning your passion into business and this is one of the most frequently asked questions I got from friends and clients. I, honestly, do not think I am the best example. But if I have to give you one tip and one only, it would be “help and you will be helped.”

When we first started, we were lucky to have Lisi Su, a renowned designer, as our mentor. She graduated from Lyon Formafleur (France) and was the Chairman of World Flower Council Asia Pacific Mini Summit 2006, the honored advisor of Evergreen Elderly Centre Trust of Australia, the art consultant of British Vacation Village Development Co.,Ltd, and the list goes on and on. We never thought she would give us a chance as we were a newbie in the floral design industry. Yet, she gave us advices, shared tips and encouraged us to explore the unknown.

The hand holding experience is invaluable. In return, we learned to help others to get into the wedding industry. In 2007, one of our interns started her own company and it is a thrill to us!! I still remembered we brought her to the flower mart in San Francisco, showed her how to make her first bouquet and the smile she wore on her face when she saw the final product. And we shared our experience, struggles, design and tips, hoping she would have an easy start. You probably think this is crazy to share business information, but it is way more silly not to share. Creativity can only be grown if we exchange ideas. We can only be better if we learn from others’ mistakes and successes.

So for those who are interested in finding out more about the wedding/ floral industry, check out the workshop by Nancy Liu Chin, who is the most sought after wedding designer in the Bay Area. Don’t let a great opportunity pass you by.

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“Helping others reach their business goals through coaching, mentoring, and sharing my secrets is a dream that I’ve had for a long time. What I hope to accomplish is to entry level wedding floral designers grasp solid business ideas along with exceptional floral skills. ”
Nancy Liu Chin

Wedding Floral Academy: Design & Business Development Workshops
Date: November 7 -10, 2009
Location: San Francisco, California
Space is limited.
Investment: $1250 for 3 day course.
Including materials, lunch, snacks, takeaway binders, & tote.

Details:

{ Design Modern Classic Table top Arrangements }
{ Design Hand tied Bouquets, Flower Girl Accessories, Groom’s Boutonnieres }
{ Learn Nancy’s inside Floral tips and tricks }
{ Develop a Proposal }
{ Learn the benefits of Marketing – Website, Sponsoring Events, Advertising}
{ Discuss the importance of Branding}
{ Find out how to get your work Published }
{ Learn how to Create Meaningful Websites and Blogs }
{ Learn tips on Building a Strong Portfolio by taking your own photos}
{ Create a Picture Perfect Wedding – More than just Flower Design }
{ Visit San Francisco Flower Market to see what is available}

Inspiration Boards: Charlyn Koo

This year Charlyn Koo didn’t attend National Stationery Show as my life has been a little bit frantic with two businesses, many on-going projects, and a wedding to plan, and though I stand by my decision that I should only attend the show if I could give it my best, I do miss new York and being a part of the creative circle. We debut our first collection last year and we met many talented designers, such as Elum Designs and Red Cap Cards and our personalized collection is now available exclusively at Neiman Marcus. As a newbie in the industry, we did a pretty good job and I was really looking forward to launch more designs but oh well…

This is our idea board and work for last year show and the good news is we have already started our new inspiration boards with many new products coming in 2010! New york, we will be back soon. =)

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Steal Our Ideas!!

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All images from stealourideas.com by Art director Jon Kubik and copywriter Adam Noel.

25 Random things about the Mints sisters

1. We are about the same height and size and that’s why I always steal clothes and shoes from Canna and Mei.

2. We all learned to play classical piano and even got the certifications from Associated Board of the Royal Schools of Music (ABRSM), but we haven’t touched a key since 1992 and this tells you how much we love it!

3. My very first job – Dishwasher at a local Chinese restaurant. Till this day, I still think this is the coolest thing I have ever done.

4. I love watching TV. I once skipped work a week just to finish a Korean drama. If there’s a television/ movie marathon, I would be the first to sign up.

5. Mei is the shortest among us but she is taller than our mom and she is very proud of it.

6. We love spongebob and icarly. I guess we never really grow up.

7. We sponsor 10 kids through world vision.

8. We have 29 cousins.

9. I used to wear a pair of big plastic glasses and people thought I looked like keroppi, the Sanrio green frog.

10. Mei always says “I know I know” and sometimes I wonder if she realllllly knows.

11. I am a procrastinator but Mei likes to finish everything a month earlier. That’s why we are in this business together.

12. If we fight, Canna will win for sure. It’s been proven since we were kids.

13. Canna once imitated a TV character stabbing herself in the chest with a fabric scissor and yet she survived. Thanks god! or who would do the bouquets!

14. Canna also got hit by a Taxi once but she just pretended nothing had happened, stood up and walked straight to school. We were too scared to tell our parents. This is one of our secrets for a very long time.

15. Once I forgot to bring our apartment key and Canna climbed out from our neighbor’s window, crawled across the little rack loosely hanging between the windows, which were about 3-4 ft apart and entered our house. We were living on the 17th floor! I guess she learned the stunt from Jacky Chan.

16. Mei is a sweet girl for sure and that’s why she always get stung by bees and badly bitten by mosquitoes.

17. We love to listen to music and sing (mostly out of tune) while we work on wedding flowers. That’s my favorite part of working at Mints.

18. All images on our website and on our blog are taken by Gary, Canna’s husband. He is the most detail-oriented person I have ever known. He read the rules before signing up for the United Mileage Plus Program, and I think this is why he is a good photographer because he can pay attention to all the tiny details I missed.

19. We love to tease our parents and we love them even more for letting us tease them and for sharing our sense of humor.

20. All shelves and the fish pond at Mints are built by my dad. All the fishes we have in the pond are with us since day 1. wow, it means they are all about 4 years old.

21. Our favorite customer is Peter, who used to go to Alameda High School and has been our loyal fan since the first week we opened.

22. We love peonies, hydrangea, ranunculus, and orchids. And we also love all these odd things, which we don’t even know their names. Yea, we are all very bad with names.

23. I can remembers birthdays, phone numbers, even my college ID card number but I can’t remember 4 times 8 equal 36 (oops…! I know is 32!!).

24. Canna’s daughters are Charlyn and Charene. I just think their names are all very pretty.

25. Canna and I are allergic to many flowers and greens!! and we are in the flower business. wahahahaha.

I stumble upon: I mean, okay

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image by I mean, okay

To Sara the yelper

About a month ago, I received an email from one of my clients asking whether I have checked our yelp’s reviews lately. She was concerned because we got a few 1-2 stars reviews and she thought they weren’t at all fair.

Over the past 4 years, instead of expanding our business, we decide to stay true and small and keep Mints a Local Alamedan family owned mom n’pop. We want to get to know our customers personally and we want to pay attention to every tiny detail — like making a kid laugh when I poke the Venus Flytrap or wrapping a $5 succulent plant with dragonfly tissue paper and ribbons. We take a great deal of pride in everything we do and it would be a big fat lie if I told you the bad reviews do not bother me at all. I am disheartened and disappointed because we have tried so hard yet we fell so far short of our own expectations.

Usually if I have the contact info, I would contact the reviewers personally hoping to clear any misunderstandings or fix our mistakes. For instance, one reviewer was frustrated because we didn’t return email soon enough and it was totally my fault as I was overjoy with Canna’s new baby girl that week and I was behind on emails. Another reviewer was upset because we were late on our consultation appointment and since then we tried to schedule only 2 consultations per day so that each bride has more than 3 hours to discuss her dream wedding. I truly appreciate yelpers for bringing things up. With this information, we can take the proper steps to ensure that mistakes such as these do not happen again. =P

Nevertheless, as much as we would like to provide the best customer services, I can’t help but wonder why a person would need to use the F word just because we didn’t have her order ready when she walked into the store. After reading Sara’s review, Mei and I searched every single receipt, trying to remember when did this horrible thing happened. We didn’t find anything. Maybe it was one of those busy weekends when we had a long line of customers or maybe it was totally Mei’s fault for being absent-minded. I am not here to deny any responsibilities, but do we really need to use such an offensive language for a tiny matter like this?

I know I shouldn’t worry as we have 25+ 5 star reviews but I am really upset this time because it is just simply painful to know that someone was this rude to my little beloved sister. Mei works really hard at the shop and she always wears a big smile for every customer. I guess I really don’t understand why people can be this mad and disrespectful to people they rarely know. oh well, here’s my dot and let’s put the past behind us. Happy Friday!!

Thank You Cards

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I was really sick last week and still lose my voice. I was so planning to take it easy today till I received a thank you card from Kim and Derek. It’s a very personal and thoughtful note and I am so touched and so glad that we could be a part of their wedding. Your appreciation really sparks our motivation. Thank you for thanking us. =)

New York

Right after Charlyn (nickname salad) was born, I decided to start a stationery line – Charlyn Koo. It was really an absurd idea because I have a full time job and Mints, and I had no idea why I would like to start another business when I complained about not having enough time. I still don’t understand why I would want to start CK so badly. Nevertheless, my family, especially Canna and Mei really believed in me and encouraged me to give it a try.  I am so thankful for having them around all the times as they sure know how to push me to work more and watch less TV. =P After almost 2 years of trial and error, Charlyn Koo made its national debut in New York and of course, the tengs and choys didn’t leave me alone. Instead they formed a little fan club and followed me to New York to show their support. 

P.S. CK will soon be available in Japan and in Australia. so excited. IoI 


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M&M’s, Hilton Times Square

Times Square & MTA


Mei and Mono

National Stationery Show 2008

Finally we are back from New York!! Charlyn Koo, my stationery collection, made its national debut at the National Stationery Show and I can’t wait to share all the great news and pictures with you, but gotta work on weddings first. =P

want a quick peak? Check out designspongeonline.com, where you may find one of my designs. More to come!!

A special gift to ourselves

Many people wonder how I manage a full time job, 2 businesses (Mints and Charlyn Koo), 2 blogs (one for Mints and my personal one in Chinese).

hehe, it may seem like I am a crazy girl juggling 5 balls, but to be honest, it is nothing true. Needless to say Mints is well-taken care of by my sisters, Canna and Mei, and CK by Mono. (It’s always good to have business partners to share the work IoI.) Almost all the pictures on this blog are taken by my brother-in-law Gary, and my parents provide the best baby-sit and food service on earth. Plus, many good friends help us with free copy-edit, tax, legal services…etc.

So early this year, I decided we all deserve a little nice treat, right?! So YEAH, we are going to Big Apple and gonna stay at Hilton Times Square for a few days. I am sure we are it will be a chaotic blast!! I am counting!! Only 23 day to go.

(oh and we are spending this weekend in Phoenix. just to chill. hahaha…I am so excited.)

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